At tomfordperfume.com, customer satisfaction is important to us.
Our refund and returns policy lasts 7 days from the date of purchase. If 7 days have passed since your purchase, unfortunately we cannot offer you a full refund or exchange.
To be eligible for a return:
The item must be unused
The item must be in its original condition
The product must be returned in its original packaging (sealed box)
Due to hygiene and safety reasons, opened or used perfumes cannot be returned.
The following items cannot be returned:
Opened or used fragrances
Gift cards
Downloadable digital products
Clearance or sale items
Any product damaged due to misuse
We require a receipt or proof of purchase to process any return.
Please do not send your purchase back to the manufacturer.
Partial refunds may be granted in certain situations:
Product returned without original packaging
Product returned damaged for reasons not due to our error
Product returned after 7 days of delivery
Once we receive and inspect your returned item, we will notify you via email confirming receipt.
We will inform you whether your refund has been approved or rejected.
If approved:
The refund will be processed
A credit will automatically be applied to your original payment method
Processing time may vary depending on your bank or payment provider
If you haven’t received your refund yet:
Check your bank account again
Contact your credit card company
Contact your bank (processing times may vary)
If you still have not received your refund, please contact us at:
We only replace items if they are defective or damaged upon delivery.
If you need to exchange a defective product, please email us at:
Include:
Your order number
Photos of the damaged product
Description of the issue
Our support team will guide you through the exchange process.
If the item was marked as a gift and shipped directly to you, you may receive a gift credit for the value of the returned item once approved.
If the item was not marked as a gift, the refund will be issued to the original purchaser.
Customers are responsible for return shipping costs unless the product was delivered damaged or incorrect.
Shipping costs are non-refundable. If a refund is issued, return shipping costs may be deducted from your refund amount.
For high-value fragrance items, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items without tracking confirmation.
For any questions regarding refunds or returns, please contact us at:
We are here to assist you and ensure a smooth shopping experience.
